If you don't find the answer to your question just contact us
Did we miss anything?
For restaurant owners:
What is qlub ?
Qlub is a hospitality payment solution for table-service restaurants. Customers tap their phone on a beautiful, custom-branded card to view the bill, split, tip, and pay.
How do I know customers have paid?
Once payment is done the order closes automatically and instantly on your POS
Do customers need an app to use qlub?
No, you just tap and land on a web-page on your browser, no dowloads or registration required
Do you integrate with all Point of sale systems?
We integrate with all major POS systems in Australia
What are the benefits of having qlub ?
Better customer experience, 3-5 mins faster turnover, 2x more tips, 40% higher google reviews
How long does it take to set up ?
Going live with Qlub is a piece of cake! Once the contract is signed it only takes 24 hours for us to make your restaurant go live with qlub.
Can guests place an order through qlub?
No. You can upload or link your menu within qlub for your customers to browse
Is it complex to set up and train my staff?
No. It takes minutes to set up and 15 mins to train your staff. They won’t have to learn any new process, just remember to offer qlub as a payment method.. easy!
How much will it cost me?
It can be completely free if you choose to pass on the fee as a surcharge.
What sort of venues find qlub most beneficial?
Qlub works very well in any table-service restaurant from casual (e.g. Long Chim in Sydney’s CBD) to fine dining (e.g. SixPenny in Newtown, Sydney)
For customers:
Do I have to download an app ?
Qlub is a web based payment method. No app download is required.
Is there a registration fee to use qlub?
Not at all, no sign up fee is required.
How do I split my bill?
Once you scan the QR code, you will be able to see the ‘Pay Here’ option on your screen. On this page you can choose the ‘Split the Bill’ option, and select items you want to pay from the bill above or you can split equally by number of people
How do I tip?
Before paying your final bill, you can add a tip by choosing from the predefined options or you can add a custom amount of your choice.
Where can I see my receipt ?
The receipt is emailed to you immediately after the payment.
How do I ask for a refund?
If there is a situation where you need a refund, don’t worry! Just inform a staff member at the restaurant and they will be able to process the refund for you
Join the qlub right now!
